Friday, January 22, 2010

Top 10 Call Centers in the Philippines

As we all know Philippines is currently in a BPO (Business Process Outsourcing) / CALL CENTER Boom and the demand for a Customer Service Advisor, Technical Support Advisor or Sales Agents are in an all time high.

Four years ago I found myself being one of those people submitting my resume to one of the pioneering call centers in CEBU. I just graduated from nursing and even if there is non result yet as to I passed the licensure exam, I feel that my calling is with this industry.

At that time you can count with one hand the call centers we have here in Cebu. As I browsed then internet I was surprised on how many call centers had emerge since then. Even Philippine based company has decided to outsourced or create an “In House” Customer Service.

Having all these options available for you to apply and eventually own. I think it’s only bi-fitting to know who the TOP 10 call centers in the Philippine.

1. HSBC EDP (Electronic Data Processing), Alabang
5150 North Bridgeway cor. Northgate Ave.
Northgate Cyberzone, Filinvest Corporate City
Alabang 1781 Muntinlupa Philippines

2. Teletech, Pasay
Building F, SM Corporate Offices
1000 Bay Boulevard, SM Central Business Park
Bay City, Pasay City 1300 Philippines

8/F, Insular Life Building
6781 Ayala Avenue
Makati City 1226 Philippines

4. Convergys, Cebu
R. Arcenas Street
Arcenas Estates, Banawa Hills
Cebu City 6000 Philippines

5. Convergys, Alabang
Block 44, North Bridgeway
Northgate Cyberzone Fillinvest Corporate City
Alabang, Muntinlupa City 1770 Philippines

6. Sykes, Quezon City
2nd Floor K-Pointe Building
23 Gilmore Avenue
Brgy. Mariana, Quezon City
1112 Philippines

7. Teletech, Bacolod City

8. eTelecare Global Solutions, Alabang (currently known as Stream)

9. IBM Daksh

10. HSBC EDP, Makati


It’s good to know that at least there is one company coming from cebu amongs thousands of companies in the whole Philippines.

KUDOS to the top, middle management of these companies for taking care of your Employees


citybuoy said...

boo-ers. di kami kasali. haha

Cookster said...

Cebuanos and Cebuanas have better English skills IMHO.

Dhon said...

@Cityuoy -- hindi nga kasa ang company namin.. pero, being professional and all (LOL).. i still published this.. :)

Dhon said...

@Cookster -- talaga?! hindi ko alam yan.. one thing i know.. i have a below average tagalog as a language skill.. :S

richard said...

waaaaaaaaa! kasama sa list inapplyan ko. but di nga lang ako nagcommit. hehe..

JAbbeRedONiON said...

what's the criteria dhon? the names of the call centers are mostly not familiar. i would think these are small call centers in manila mostly. correct me if i'm wrong.

Dhon said...

@richard -- hahaha.. bakit naman hindi ka nag commit. :)

Dhon said...

@JabberedOnion -- I agree.. come to think of it.. there are so many call centers right now popping left and right. the source is unclear as to what the criteria's are. But, i am betting that a survey was conducted.. :)

Currently i am waiting for an updated TOP 1O :)

wanderingcommuter said...

im proud to say i came from 24/7... good starting salary believe me! hahaha

Dhon said...

@Wandering Commuter -- Really now? i guess thats why it's one of the top call centers.

Mon said...

yehey kasali kami. hehehe

Dhon said...

@Mon - congratulations!

Call Center Philippines said...

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